Question 1

How do I know which key is compatible with my car?

Accepted Answer

Use our Vehicle Search tool on the homepage or search page. Enter your car's make, model, and year, and we'll show you all compatible keys. You can also search by FCC ID (found on the back of your current key fob) for the most precise match.

Question 2

What is an FCC ID and where do I find it?

Accepted Answer

The FCC ID is a unique identifier assigned to every wireless device sold in the US, including key fobs. You'll find it printed on the back of your key fob, usually in small text. It looks something like 'FCC ID: CWTWB1U811'. This is the most reliable way to find an exact replacement.

Question 3

Can I order a key without having my original?

Accepted Answer

Yes! You can order a replacement key even if you've lost all your keys. However, programming may be more complex without an existing programmed key. Some vehicles require a locksmith to reprogram the entire system. We recommend contacting a locksmith first.

Question 4

Do your keys work with all car brands?

Accepted Answer

Yes, CarKeyShop carries replacement keys for over 30 major automotive brands including Ford, Toyota, Honda, Chevrolet, BMW, Mercedes-Benz, Nissan, Hyundai, Kia, and many more. We cover vehicles from 1995 to 2025.

Question 5

What's the difference between OEM and aftermarket keys?

Accepted Answer

OEM keys are made by the same company that made your original key. Our keys are OEM-quality aftermarket replacements - they use the same chips, frequencies, and materials as the originals, but at a fraction of the cost. They come with our 1-year warranty.

Question 6

Do I need to program my new key?

Accepted Answer

It depends on the key type. Traditional metal keys only need to be cut. Transponder keys, smart key fobs, and remote flip keys all require electronic programming to work with your specific vehicle.

Question 7

Can I program the key myself?

Accepted Answer

Some vehicles support self-programming where you can program a new key using an existing programmed key. However, most modern vehicles require professional programming equipment. Check your vehicle's owner manual or contact us.

Question 8

Where can I get my key programmed?

Accepted Answer

Two main options: 1) A local automotive locksmith ($20-$80 for programming). 2) Your car dealership ($50-$200). We recommend calling ahead to confirm they can program your specific key type.

Question 9

How long does programming take?

Accepted Answer

Traditional keys: 5-10 minutes (cutting only). Transponder keys: 15-30 minutes. Smart key fobs: 30-60 minutes. Remote flip keys: 15-30 minutes. Some luxury vehicles may take longer.

Question 10

Does the key come already cut?

Accepted Answer

No, keys are shipped uncut (blank blade). A locksmith can cut the key using your existing key as a template. Smart key fobs that are proximity-only don't need cutting.

Question 11

How long does shipping take?

Accepted Answer

Standard shipping takes 3-5 business days. Express shipping (2-day) is available at checkout. Orders placed before 2 PM EST on business days are shipped the same day.

Question 12

Is shipping free?

Accepted Answer

Yes! Free standard shipping on all orders over $99. For orders under $99, standard shipping is $5.99. Express 2-day shipping is $12.99.

Question 13

What is your return policy?

Accepted Answer

We offer a 30-day return policy on all unused, unprogrammed keys. If the key has been cut or programmed, it cannot be returned. If you received the wrong item or a defective product, we'll send a replacement or issue a full refund.

Question 14

What if my key doesn't work?

Accepted Answer

Contact us immediately. Our support team will troubleshoot the issue. In most cases, the problem is related to programming rather than the key itself. If the key is defective, we'll send a free replacement under our 1-year warranty.

Question 15

What does the 1-year warranty cover?

Accepted Answer

Our warranty covers manufacturing defects including: non-functional buttons, chip failure, circuit board issues, and housing defects. It does not cover physical damage, normal battery depletion, or issues caused by incorrect programming.

Question 16

How do I contact customer support?

Accepted Answer

Reach us through: 1) The live chat widget on our website. 2) Our contact form at CarKeyShop/contact. 3) Email support. Our team typically responds within 24 hours on business days.

Question 17

Do you offer bulk discounts?

Accepted Answer

Yes! If you're a locksmith, auto shop, or fleet manager looking to purchase keys in bulk, contact our support team for wholesale pricing. We offer significant discounts on orders of 10+ keys.

Frequently Asked Questions

🔑 Ordering & Compatibility

⚙️ Programming & Setup

📦 Shipping & Returns

🛡️ Warranty & Support

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